You have 30 days after receiving the order to request a return.
You may return the product(s) to us either:
- by visiting one of the Max Mara stores in the United Arab Emirates.
- by courier: You can request a return, free of charge, via your MaxMara Online Account and our Customer Care will arrange for a free pick up via our partner courier service.
1. go to your profile page
2. go to the "My Orders" section, select the order that contains the product you want to return and click on "Request Return"
3. you will receive an email with the tracking number to track the delivery and the telephone number of UPS
4. be sure to protect the products by placing the items in the original box
5. Our courier will pick up the order at the indicated address.
Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s), with the exception of applicable taxes or import duties and delivery and return charges.
Returns that are damaged or soiled may not be accepted and may be returned to you.