Shipping
What are the shipping times and costs?
Shipping is free of charge and is usually within 2-4 days from the order confirmation, sent to you via email.
The products are delivered by the courier UPS daily from Sunday to Saturday including Friday and public holidays.
If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
On this site returns are also always free. You can find more information in the "Returns and Refunds" section.
How can I check the shipping status?
In the order confirmation email there is the Tracking Link which allows you to track the package on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
What happens if I am not at home when the courier arrives?
If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
If you do not contact UPS or do not collect the order from the collection point, after a few days the package will be sent back to our stores. You will be contacted by the Customer Services Department to see if you want the package to be delivered again or if you would like a refund.
Which countries do you deliver to?
We currently delivery to the UAE only.
Are there addresses that you cannot deliver to?
We deliver to any address within the UAE.